Tickets FAQ | Tickets | 2014 US Open Official Site - A USTA Event | USTA

Ticket Questions

How can I purchase individual US Open tickets?

What are the operating hours of the US Open Ticket Office?

Does Ticketmaster ship internationally? If I don't live in the U.S., how can I receive my tickets?

Does Ticketmaster have an international number?

How do I purchase good courtside or loge seats?

How do I obtain disabled seating?

Why are my seats in the Promenade if I booked so far in advance?

How many matches are played in Arthur Ashe Stadium during a given session?

What are the different types of Day Session tickets?

Can I get into Arthur Ashe Stadium with a Grounds Admission ticket?

What are the different types of Evening Session tickets?

When does the night session end?

Are there any Grounds Admission tickets released on the day of the event?

Are there any senior or student discounts (senior, student or military personnel)?

Are there any military personnel discounts?

Is it safe to buy tickets on-line?

How many tickets can I buy at once?

Why are there ticket limits in place?

Do you offer any ticket plans?

How can I purchase the same seat(s) I had last year?

Do you have any group discounts or packages, and how can I find out more information?

Are there any on-site ticket upgrades?

If tickets aren't on sale yet, why are there third party websites on the internet that seem to have tickets available?

Can I purchase a ticket from a ticket subscriber?

If I purchase tickets in person at the National Tennis Center Box Office, are they any better than what I can buy through Ticketmaster?

Can I leave a ticket to be picked-up at a will call window?

What is the earliest time I can get into the gates?

I lost my ticket. Is there anything that can be done?

What is the minimum age for a child to require a ticket?

 

Questions And Answers

How can I purchase individual US Open tickets?

Individual Tickets for the 2014 US Open are on sale June 2014. Please note that pricing and sale dates are subject to change and all purchases are subject to the specific terms of the sale. Tickets will be available for purchase several different ways. They can be purchased by visiting either www.usopen.org or www.ticketmaster.com, or by calling 1-866-OPEN-TIX. They can also be purchased in person by visiting the Box Office located at the USTA Billie Jean King National Tennis Center in Flushing Meadows, N.Y. or at any Ticketmaster outlet location.

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What are the operating hours of the US Open Ticket Office?

NEW FOR 2014: THE BOX OFFICE WILL NOT BE OPEN FOR PUBLIC SALE ON JUNE 9.
 
Non-tournament hours beginning Friday, July 11, are: Friday, 9 a.m. - 5 p.m.; Saturday and Sunday, 10 a.m. - 4 p.m. Closed Monday through Thursday.
 
Starting Monday, Aug. 11, non-tournament hours are Monday through Friday, 9 a.m. - 5 p.m.; Saturday and Sunday, 10 a.m. - 4 p.m.

Saturday, Aug. 23 (AAKD): 9 a.m. - 5 p.m.
Sunday, Aug. 24: 10 a.m. – 4 p.m.

Hours of operation during the US Open are: 9 a.m. - 9 p.m. daily (except for the final weekend, 9/5-9/8)

Box office hours of operation are subject to change.

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Does Ticketmaster ship internationally? If I don't live in the U.S., how can I receive my tickets?

No - Ticketmaster's policy for the 2014 US Open is that it does not ship tickets Tickets purchased through Ticketmaster cannot be shipped to international patrons. Those who are arriving from outside the United States for the US Open must pick up their tickets at the Will Call Booth with identification and the credit card they used to purchase the tickets.
 
Will Call is located at the East Gate Ticket Office of the USTA Billie Jean King National Tennis Center, right next to Parking Lot B. Please click here for tournament hours.
 
Ticket plans purchased through the US Open Ticket Office may be shipped internationally. Please note that a shipping/handling fee is applied to all orders.

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Does Ticketmaster have an international number?

Yes, it is (949) 333-4001.

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How do I purchase good courtside or loge seats?

Each year, the US Open continues to grow in popularity, and demand for tickets increases, as well. Tickets to certain sessions can sell out shortly after they go on sale. In order to obtain a good seat to the US Open, you can become a Full Series Ticket Subscription holder. As a Full Series Ticket Subscriber, you can gain the opportunity through a series of yearly renewals to upgrade your seat. All first-year Full Series Subscribers have the opportunity to start out in the Lower Promenade Level.
 
Supreme package and corporate hospitality packages are offered with premium seating as well. Please visit the tickets page on www.usopen.org for more information.
 
In addition, the USTA has partnered with TicketsNow, a Ticketmaster Company, to serve as the exclusive resale partner for the US Open. US Open ticket holders now have the opportunity to resell their unused tickets in a secured fan-to-fan environment, sanctioned by the USTA. Please check this section often, as the listing of available tickets changes quite often.

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How do I obtain disabled seating?

The USTA Billie Jean King National Tennis Center is wheelchair accessible, with ramps, elevators and escalators, and offers wheelchair accessible seating in two levels of Arthur Ashe Stadium and one level of Louis Armstrong Stadium, all subject to availability. If you need assistance of any kind, please contact US Open Ticket Office Client Services at 718-760-6363.

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Why are my seats in the Promenade if I booked so far in advance?

All seating is sold on a best-available basis. Full Series Subscriptions make up for the vast majority of the lower-level seats in Ashe Stadium. All new Full Series accounts start with tickets in the Lower Promenade. For more information on becoming a Full Series Subscriber, please visit the Ticket Section on www.usopen.org

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How many matches are played in Arthur Ashe Stadium during a given session?

The schedule for each day's matches is posted on www.usopen.org the night before they occur. Traditionally during the Day Session, there are three matches played in Arthur Ashe Stadium. During the evening, there are typically two matches played in Arthur Ashe Stadium. This is subject to both weather and schedule changes. Ultimately, the number of matches is determined by the Referee's Office and is subject to change at any time.
 

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What are the different types of Day Session tickets?

There are three different types of Day Session tickets.

  • Arthur Ashe Stadium - (Reserved Seating) - Provides an assigned seat in the main stadium along with first-come, first-served access to Louis Armstrong Stadium, the Grandstand and all of the field courts.

  • Louis Armstrong Stadium (Reserved Seating) - Provides an assigned seat in the Loge level of Louis Armstrong Stadium, along with first-come, first-served access to the Grandstand and all of the field courts. Louis Armstrong tickets are only sold for the first nine days of the tournament.

  • Grounds Admission (General Admission) - Provides first-come, first-served access to Louis Armstrong Stadium, the Grandstand and all of the field courts. Grounds Admissions are only sold for the first eight days of the tournament.

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Can I get into Arthur Ashe Stadium with a Grounds Admission ticket?

No, the only ticket that permits access into Arthur Ashe Stadium is an Arthur Ashe Stadium reserved ticket.

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What are the different types of Evening Session tickets?

There is only one type of Evening Session ticket.
 
  • Arthur Ashe Stadium (Reserved Seating) - Provides an assigned seat in the main stadium for any matches scheduled to take place in Arthur Ashe Stadium on a given evening.

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When does the night session end?

Tennis is unique from most other sports and entertainment events in that the length of a match can vary greatly depending on play. The night session ends officially after the evening matches conclude (traditionally around 10 or 11 p.m.).

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Are there any Grounds Admission tickets released on the day of the event?

Each day that Grounds Admission tickets are sold, there will be a LIMITED number of Grounds Admission tickets held over to be sold on the day of the event. The number does vary, and it does depends on the number of tickets sold in advance, and is subject to availability. Ultimately, the number of Grounds Admission tickets sold is determined at the discretion of the Facility Manager.

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Are there any senior or student discounts (senior, student or military personnel)?

There are no current senior citizen, or student, or military personnel discounts available.

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Are there any military personnel discounts?

There are no military personnel discounts available.

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Is it safe to buy tickets on-line?

Ticketmaster is the only authorized seller for US Open tickets on-line. The USTA has partnered with TicketsNow, a Ticketmaster Company, to serve as the exclusive resale partner for the US Open. US Open patrons now have the opportunity to resell their unused tickets in a secured fan-to-fan environment, sanctioned by the USTA. There are many websites that may look very legitimate, but they are not affiliated in any way with the USTA.
 

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How many tickets can I buy at once?

For individual sessions, customers may order up to the following at the USTA Billie Jean King National Tennis Center Box Office or through Ticketmaster:
  • Eight (8) Arthur Ashe Stadium tickets for any individual day session
  • Sixteen (16) Arthur Ashe Stadium day session tickets in total
  • Eight (8) Arthur Ashe Stadium tickets for any individual night session
  • Sixteen (16) Arthur Ashe Stadium night session tickets in total
  • Eight (8) Louis Armstrong Stadium tickets per session
  • Sixteen (16) Louis Armstrong Stadium tickets in total
  • Eight (8) Grounds Admission tickets per session
  • Sixteen (16) Grounds Admission tickets in total

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Why are there ticket limits in place?

Ticket sales limits are in place to ensure that all of our customers can receive equal access to US Open tickets.

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Do you offer any ticket plans?

Yes, we offer US Open Full Series Subscriptions and Mini-Plans that include benefits only available to subscribers. A Full Series Subscription includes tickets to the full two weeks of the US Open. Mini-Plans are combinations of various sessions for the US Open. Each plan is different in that they each cover a different number of day and/or evening sessions. You will be automatically invoiced for the same seat(s) the following year and opt to keep the same seat(s) for the duration of your plan or even request an opportunity to upgrade. In addition, as a subscriber, you will have the ability to manage your tickets online and post tickets for sale for sessions that you are unable to attend.

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How can I purchase the same seat(s) I had last year?

Unfortunately, there is no guaranteed method of buying the same seat(s) from year to year on an individual basis. You may consider purchasing a Full Series Subscription or a Mini-Plan ticket package. You will be automatically invoiced for the same seat(s) the following year and opt to keep the same seat(s) for the duration of your plan or even request an opportunity to upgrade. In addition, as a subscriber, you will have the ability to manage your tickets online and post tickets for sale for sessions that you are unable to attend. For more information on becoming a Full Series Subscriber, please visit the Ticket Section on www.usopen.org.
 

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Do you have any group discounts or packages, and how can I find out more information?

A group is 25 or more tickets for a single session during the US Open. Please visit the Tickets section on www.usopen.org and click under the Group Sales section, or call the US Open Ticket Office Client Services number at 718-760-6363 and ask for Group Sales.

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Are there any on-site ticket upgrades?

Ticket holders may upgrade their tickets at the Ticket Upgrade Windows for an additional cost. All available seats are released to the Upgrade Windows the day of the session. Located inside the East Gate adjacent to the USTA Billie Jean King National Tennis Center Box Office, the Upgrade Windows are generally open from 12 p.m.- 8 p.m. daily. You may also visit the Ticket Upgrade Windows to purchase tickets for the remaining sessions of the 2014 US Open. Upgrades are subject to availability and hours of operation are subject to change.

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If tickets aren't on sale yet, why are there third party websites on the internet that seem to have tickets available?

There are many websites across the Internet that advertise US Open tickets that are not affiliated with the US Open in any way. The USTA highly advises against purchasing tickets through these unauthorized sites. TicketsNow is our official ticket resale partner and Steve Furgal's International Tennis Tours is the official travel partner of the USTA and US Open.
 

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Can I purchase a ticket from a ticket subscriber?

Yes, you can. The USTA has partnered with TicketsNow, a Ticketmaster Company, to serve as the exclusive resale partner for the US Open. US Open ticket holders now have the opportunity to resell their unused tickets in a secured fan-to-fan environment, sanctioned by the USTA. Please check this section often, as the listing of available tickets changes quite often.
 

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If I purchase tickets in person at the National Tennis Center Box Office, are they any better than what I can buy through Ticketmaster?

No, they are exactly the same as the type of tickets that can be purchased through Ticketmaster. Ticketmaster and the US Open Box Office both work off of the same networked computer system; at the time of your inquiry the same exact seating is available at the USTA Billie Jean King National Tennis Center's Box Office.

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Can I leave a ticket to be picked-up at a will call window?

Due to overwhelming volume, the East Gate Will Call window does not accommodate public will call (including box holders, series and all ticket plan holders) or individual ticket purchasers. Will call drop off tickets will ONLY be accepted from USTA credentialed staff, such as:
 
  • All members of the USTA committees
  • Sponsors and corporate hospitality clients
  • Members of the media, umpires and staff

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What is the earliest time I can get into the gates?

The earliest you can enter the grounds is at 10:00 a.m. for the Day Session and 6 p.m. for the Evening Session. Generally the gate time is one hour prior to the start of the session. Please note that all sessions and gate entry times are subject to change. Please refer to the US Open schedule on www.usopen.org for up to date match times.
 

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I lost my ticket. Is there anything that can be done?

Individual tickets purchased at the Box Office or through Ticketmaster outlets will NOT be replaced under any circumstance. Subject to availability, the Box Office will make their best effort to accommodate with the purchase of new tickets.
 
For individual tickets purchased through Ticketmaster phone or Internet, the purchaser must contact Ticketmaster's customer service phone center in order to make arrangements for tickets to be reprinted at the Box Office on the day of the session in question. The original purchaser must bring identification and the original credit card used in order for the tickets to be reprinted.
 
 

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What is the minimum age for a child to require a ticket?

Children 24 months and older require a full-price ticket.

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Questions And Answers

Are there any shady sections of Arthur Ashe Stadium?

At certain times during the Day Session, the sun will cast its shadow over the south, southwest and western sides of Arthur Ashe Stadium.

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How many total courts are there on the grounds of the USTA Billie Jean King National Tennis Center?

There are a total of 22 courts on the grounds of the USTA Billie Jean National Tennis Center. Four "show courts" (Arthur Ashe, Louis Armstrong, Grandstand and Court 17), 13 field courts and 5 practice courts.
 

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Where is the chair umpire located?

Even with the net line on the west side of the court.

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Questions And Answers

Are there any hotels close by?

There are many nearby hotels, some of which offer a shuttle bus service to the USTA Billie Jean King National Tennis Center during the US Open. Please check with the hotel to make sure that they offer this service or that they offer access to an alternative means of transportation. Both the Long Island Rail Road and the #7 MTA Subway train stop at Flushing Meadows, so staying in either Manhattan or Long Island are also possibilities. Below is a short list of nearby hotels:
  • The Crowne Plaza @ LaGuardia - East Elmhurst, NY
  • The LaGuardia Marriot - East Elmhurst, NY
  • The Garden Hotel - East Elmhurst, NY
  • JFK Airport Hilton - Jamaica, NY
  • Sheraton LaGuardia - Flushing, NY


Please note that we are not affiliated with any of these hotels and the information is listed strictly as a courtesy. It is always best to check with the hotel in advance of booking your dates.

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Where is the best place to park? Do you sell on-site parking?

Public parking is directed to the Citi Field main parking lots EXCEPT for the dates that the New York Mets are playing at home. Parking on these dates will be directed to lots within Flushing Meadows-Corona Park.
 

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I'm looking to find a storage area for my belongings when I attend the US Open - where on site can I lock up my bags?

There are two storage locations adjacent to the National Tennis Center. Lockers are locked on the boardwalk outside of the East Gate and a baggage check is located outside of the South Gate of the USTA Billie Jean King National Tennis Center. Both locations are available to all ticketholders for a small fee.
 

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Are there any new security measurements in place this year?

The Security regulations can vary from year to year. To obtain the latest information, visit www.usopen.org and click on the "Event Guide" Section.

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Questions And Answers

I want to see my favorite player - When is he or she playing?

The US Open Championships is an elimination tennis tournament. Due to this fact, the draw for each day will not be announced until the night before each match. It is not possible to purchase tickets in advance for a specific player. Tickets are sold on a session-by-session basis.

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When do the draws or seedings come out for this year's tournament?

The seeds traditionally are announced approximately a week before the start of the tournament and will be listed on www.usopen.org. The draws will be listed on www.usopen.org approximately the evening before they are scheduled to be played.

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Is there a way to see any of the qualifying rounds of the US Open?

The US Open Qualifying Tournament is held starting the last Tuesday (Aug. 19, 2014) before the start of the US Open, ending on Friday (Aug. 22, 2014) of the same week. Gates open at 10 a.m. and are free and open to the public. No ticket is required.

 

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